419TOL

Terms of Service

Last updated: September 19, 2026

These Terms of Service (the “Terms”) govern your access to and use of 419TOL and the related websites, mobile applications, and services (collectively, the “Services”) operated by Company Issued, a division of Whole Atlas LLC, an Ohio limited liability company (“Company Issued,” “we,” “us,” or “our”). 419TOL is one of the city platforms operated by Company Issued, alongside 313 Detroit and 513 Cincinnati. These Terms also constitute the End User License Agreement (“EULA”) for our mobile applications.

By creating an account, downloading, installing, or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services. These Terms contain a limitation of liability (Section 13) and a dispute resolution provision (Section 16) that affect your legal rights.

1. Eligibility

You must be at least 13 (or the minimum age in your jurisdiction) to use the Services. If you are under 18, you may use the Services only with the involvement of a parent or guardian. You represent that the information you provide is accurate.

2. Your Account

You agree to provide accurate information, keep it current, and keep your password secure. You are responsible for activity under your account. Notify us through our contact form of unauthorized use. You may delete your account in the app at any time.

3. License to Use the Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the applications and Services for your personal, non-commercial use (or, for organizers/businesses, to manage your own listings). We reserve all rights not expressly granted.

4. The Services; Local Discovery Feed

The Services provide a local discovery platform surfacing events, places, businesses, and happenings. Listings may be self-published or compiled by 419TOL. We do not guarantee the accuracy, availability, pricing, or safety of any listing. Many listings link out to an organizer’s or a third party’s own site for tickets; we do not process those purchases and are not responsible for them. Where an organizer chooses to offer tickets or RSVPs through 419TOL itself, Section 4.2 (419 Pass) applies. Your dealings with organizers, venues, businesses, and other users are otherwise solely between you and them.

4.1 Check-ins, attendance, and personalization

The Services let you check in to venues and events and earn points and badges. When you check in, you authorize us to record that check-in and maintain your attendance history, and to use it to personalize your recommendations and operate features like the passport and leaderboards, as described in our Privacy Policy. Your attendance history is private to you and is not shown to other users; in public or social features you are identified only by your @handle. You must check in honestly and only where you are actually present, and we may remove points, badges, or check-ins obtained through inaccurate or fraudulent activity.

4.2 419 Pass: tickets and RSVPs

419 Pass is the part of the Services through which an event organizer can offer free RSVPs and paid tickets directly on their 419TOL event page. This section applies whenever you get a ticket or RSVP through 419 Pass.

Who you are buying from. The organizer is the seller of the ticket and is solely responsible for the event: that it happens, what it is, who may attend, and what happens there. 419TOL provides the platform the ticket is sold on. We are not the organizer, the venue, or a party to the arrangement between you and them, and we do not guarantee any event.

What a ticket is. A ticket is a limited, revocable permission from the organizer to attend the event, subject to the organizer’s and venue’s rules (including age limits and conduct). You need a 419TOL account to get one. Each ticket carries a unique code that is scanned once at the door. Anyone who has your ticket link or code can use it, so treat it like the ticket itself: share it only with the person who is attending. We are not responsible for tickets you forward, post, or otherwise disclose, and a code that has already been scanned will not admit a second person.

Prices and fees. The ticket price is set by the organizer. Paid tickets carry a single fee that combines our service fee and the cost of card processing. The organizer decides, for each event, whether that fee is added at checkout as one “Fees” amount or covered by the organizer, in which case you pay the ticket price and nothing more. Any fee you will pay is shown before you confirm your order. Free RSVPs carry no fee. Discount and access codes are issued by organizers, have no cash value, may be limited or withdrawn, and may not be combined.

Payment. Card payments are processed by Stripe under its own terms and privacy policy. Our affiliate SOMO Ventures, LLC holds the Stripe platform account and processes 419 Pass payments on behalf of Company Issued; it acts only as our payments agent, and your agreement for the Services remains with Company Issued. Your card statement will identify the organizer and/or 419TOL. We never receive or store your full card number.

Cancelled events. If an organizer cancels an event, your tickets are voided, you are notified by email, and everything you paid for those tickets through 419 Pass is refunded to your original payment method, including service fees. An organizer cannot opt out of this. Refunds can take several business days to appear, depending on your bank.

Other refunds. Apart from cancellation, refunds follow the refund policy the organizer chose for that event, which is displayed before you buy and recorded with your order. Where a refund is given at your request for an event that is still taking place, the service fee may be retained. If an event is rescheduled, your tickets remain valid for the new date and time and we will email you; if you cannot attend, contact the organizer or write to us at the address in Section 20. You may hand back a free RSVP at any time before the event starts.

Disputes and chargebacks. Please contact us before disputing a charge with your bank; most problems are resolved faster that way. We may suspend tickets and accounts associated with a payment dispute, fraud, or abuse of discount codes.

No commercial resale. You may not resell tickets for more than you paid, or buy tickets for the purpose of reselling them. Organizers and 419TOL may void tickets obtained or resold in violation of these Terms, without refund.

At the door. When your ticket is scanned, the organizer sees that the ticket was admitted, and the scan is recorded as a check-in to that event on your account under Section 4.1.

5. User Content

5.1 Your content

“User Content” means anything you submit, events, photos, text, reviews, and listings. You retain ownership. By submitting User Content, you grant Company Issued a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify (for formatting and display), publish, publicly display, distribute, and use it in connection with operating, promoting, and improving the Services. This license continues for content shared publicly even after you stop using the Services, to the extent others have interacted with or shared it.

5.2 Your responsibilities

You represent that you own or have the rights to your User Content and that it violates no law or third-party right. You are solely responsible for your User Content.

5.3 Moderation

New authors and certain content may be routed through review before publication. We may monitor, remove, or refuse any User Content and suspend or terminate violating accounts, in our sole discretion and without liability.

5.4 Objectionable content and abusive users, zero tolerance

We have zero tolerance for objectionable content and abusive users. Objectionable content includes anything that is defamatory, obscene, pornographic, hateful, harassing, threatening, or that promotes violence or illegal activity. You agree not to post objectionable content or to harass, bully, threaten, or abuse other users. By creating an account you agree to these community standards.

To keep the community safe, the Services let you report objectionable content or accounts (from the report action on a profile) and block any user so their content is hidden from you. We review reports and, where warranted, remove the content and eject the offending user, and we aim to act on reports of objectionable content within 24 hours. Blocked users are hidden from your directory, leaderboard, and activity, and you can manage blocks in the app under My Account. You may also reach us through our contact form.

6. Acceptable Use

You agree not to:

  • violate any law or infringe the rights of others;
  • post content that is false, misleading, defamatory, obscene, hateful, harassing, or that promotes violence or illegal activity;
  • post spam, clickbait, or unauthorized commercial content;
  • impersonate any person or organization, or falsely claim ownership of an event, venue, or business;
  • upload malicious code or interfere with the Services;
  • attempt to gain unauthorized access to accounts, systems, or data;
  • scrape or use automated means except through our authorized, API-keyed partner interfaces;
  • reverse engineer the Services except as permitted by law;
  • collect others’ personal information without consent.

7. Organizer, Business, and Paid Features

Some features, claimed pages, boosted placement, partner access, require verification and/or a paid subscription billed through Stripe or, where purchased in an app store, through that store. Subscriptions renew automatically until cancelled, and you authorize recurring charges. Cancel in your account settings or, for app store purchases, through your app store account. Fees are non-refundable except as required by law.

7.1 Selling tickets with 419 Pass (organizers)

If you offer RSVPs or tickets through 419 Pass, you also agree to the following. Paid ticketing is being made available to organizers in stages and may not yet be enabled for your account.

  • Your event, your responsibility. You confirm that you have the right to sell admission to the event, that your listing is accurate, and that you will hold the event as described. You are responsible for the event itself and for complying with all laws that apply to it, including capacity, age restrictions, accessibility, licensing, and consumer protection rules.
  • Taxes. You are responsible for determining, collecting, reporting, and remitting any sales, admissions, amusement, or other taxes on your ticket sales. Prices you set are treated as including any such tax unless the Services expressly provide otherwise.
  • Getting paid. To sell paid tickets you must open a Stripe connected account and accept the Stripe Connected Account Agreement. Stripe, not 419TOL, verifies your identity and holds your banking details. The Stripe platform account for 419 Pass is held by our affiliate SOMO Ventures, LLC, which processes ticket payments and sends your payouts on behalf of Company Issued. Payment records, payout descriptions, and tax forms from Stripe may therefore show SOMO Ventures, LLC or 419TOL. Your agreement as an organizer is with Company Issued.
  • Fees. Free tickets are free. Each paid order carries a single fee made up of (a) our service fee per ticket and (b) the card processing cost for that order, both at the rates shown in your dashboard at the time of the sale; a later change in rates does not affect orders already placed. 419TOL does not absorb card processing. You choose per event who pays the fee: your attendees, in which case it is added at checkout and you are paid your full ticket price, or you, in which case attendees pay the ticket price and the fee is deducted from your proceeds. Fees are calculated on the amount the buyer actually pays for tickets after any discount. Card processors do not return their fee on a refund; where an order is refunded, the unrecovered processing cost is yours.
  • Payouts. Proceeds are paid out after the event has taken place, event by event, on the schedule shown in your dashboard (normally started three days after the event ends). Our payment processor charges us for each payout it sends. Our service fee ordinarily covers that charge; where the service fees earned on a payout do not, the difference is deducted from that payout, and a payout too small to cover the charge is held until you have further proceeds. We may delay, withhold, or reserve payouts where reasonably necessary to cover refunds, disputes, suspected fraud, or a breach of these Terms.
  • Refunds. You must honour the refund policy you selected for the event. If you cancel an event, every buyer is refunded in full, including service fees, and you are responsible for the refunded ticket amounts. If proceeds have already been paid to you, you must return them on request, and we may recover any shortfall from your future payouts or otherwise.
  • Chargebacks. You are responsible for payment disputes, chargebacks, and associated bank fees arising from your ticket sales, except where caused by our error.
  • Attendee information and messages. We give you the names, email addresses, ticket details, and check-in status of people who hold tickets to your event so that you can run it, and a tool to email them about that event. Messages sent through the Services must be about the event the recipient holds a ticket to (for example timing, location, access, or safety), are limited in number, and are sent by us on your behalf with your address as the reply address. You may send marketing only to people who ticked the opt-in box for your organization (your “Audience” list), you must identify yourself as the sender, and you must honour every unsubscribe request promptly, including in any separate email service you import the list into. You may use that information only to operate and communicate about that event, must keep it secure, may not sell or share it, and may send marketing to an attendee only with that person’s consent and in compliance with applicable law.
  • Discounts and access codes. You are responsible for the codes you create and distribute and for honouring them as configured.
  • Our controls. We may pause sales, void tickets, cancel orders, or issue refunds where we reasonably believe it is necessary to protect buyers, comply with law, or address fraud or a breach of these Terms.

8. Intellectual Property

The Services, including the Company Issued and 419TOL wordmarks, logos, software, design, text, and graphics (excluding User Content), are owned by Company Issued or its licensors and protected by law. Except as permitted, you may not copy, modify, distribute, sell, or create derivative works from any part of the Services.

9. Copyright (DMCA)

If you believe content infringes your copyright, send a DMCA notice through our contact form. We may remove infringing content and terminate repeat infringers.

10. Third-Party Services

The Services rely on and link to third-party services (hosting, auth, payments, ticketing, app stores), governed by their own terms. We are not responsible for them.

11. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate access at any time if you violate these Terms or if we discontinue the Services. Provisions that by their nature should survive (including Sections 5, 8, 12–16) will survive.

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY LISTING IS ACCURATE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Company Issued WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) USD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS.

14. Indemnification

You agree to indemnify and hold harmless Company Issued and its officers, employees, and agents from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your User Content, your use of the Services, or your violation of these Terms or any law or third-party right.

15. Changes to the Services and Terms

We may modify, suspend, or discontinue the Services at any time, and may update these Terms. Material changes will be reflected in the “Last updated” date and, where appropriate, additional notice. Continued use after changes constitutes acceptance.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Ohio, without regard to conflict of laws rules. Subject to applicable law, disputes will be resolved in the state or federal courts located in Toledo, Lucas County, Ohio, and you consent to their jurisdiction. Where permitted, you and Company Issued agree to resolve disputes individually and waive class actions. Nothing here limits your mandatory consumer rights under local law.

17. Apple App Store, Additional Terms (EULA)

The following apply to applications downloaded from the Apple App Store (each, an “App”). In the event of conflict with the rest of the Terms for such an App, these terms govern:

  • Acknowledgement. These Terms are between you and Company Issued only, not Apple. Company Issued, not Apple, is solely responsible for the App and its content.
  • Scope of License. The license is non-transferable and limited to use on Apple-branded products you own or control, per the Usage Rules in the Apple Media Services Terms and Conditions.
  • Maintenance and Support. Company Issued is solely responsible; Apple has no obligation to furnish maintenance and support.
  • Warranty. Company Issued is solely responsible for warranties. If the App fails to conform to a warranty, you may notify Apple and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation.
  • Product Claims. Company Issued, not Apple, is responsible for claims relating to the App, including product liability, regulatory non-conformity, and consumer protection claims.
  • Intellectual Property Rights. Company Issued, not Apple, is responsible for investigating and defending any third-party IP infringement claim regarding the App.
  • Legal Compliance. You represent you are not located in an embargoed country or on any U.S. Government prohibited-party list.
  • Developer Contact. Questions or claims should go to Company Issued through our contact form.
  • Third-Party Terms. You must comply with applicable third-party terms.
  • Third-Party Beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms as to your App license and may enforce them against you.

18. Google Play, Additional Terms

If you download an App from Google Play, your use is also subject to the Google Play Terms of Service. These Terms are between you and Company Issued only, not Google. Company Issued, not Google, is solely responsible for the App.

19. Miscellaneous

These Terms and the Privacy Policy are the entire agreement regarding the Services. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger, acquisition, or sale of assets.

20. Contact Us

Company Issued, a division of Whole Atlas LLC, an Ohio limited liability company, 1015 N. Summit St. 3rd Floor, Toledo, OH 43604. Reach us through our contact form.